The Spirits Embassy will only sell alcoholic products to adults over the age of 18 in the UK. When placing an order, you must confirm that you are at least 18 years of age (or the minimum legal age for purchasing alcohol in your country of residence eg: 21).

We use Sagepay to process credit card payments and accept the following payment methods:
Visa - Visa/Delta - Visa/Electron - Mastercard - American Express - Paypal

If you would prefer to order by phone then please call one of the team on +44 1466 792106 and we can arrange it.

====

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Occasionally due to popularity of various items and new releases the goods sell out within a very short period and your order is out of stock, we will do everything in our power to ensure that your order is treated with highest priority and goods are despatched when next available (usually within a few days)

Tax Charges



All orders for delivery in the UK or the European Union, attract VAT of 20.00%.

====

Credit Card Security



All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee



We guarantee your satisfaction. Any complaints will be promptly dealt with by our Customer Service Team. Please check all goods carefully on receipt for damage or breakage. It is important that any problems are documented when signing for your package(s) on receipt. This will aid any relevant insurance claim. Any complaints should be directed to info@thespiritsembassy.com

Reaching Us



If you need to reach us, please email us on info@thespiritsembassy.com, alternatively, you can call on International 0845 6066145 or write to us at 36 Gordon Street Huntly Aberdeenshire Scotland AB54 8EQ United Kingdom.

Privacy Policy



The Spirits Embassy do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:



a. Take and fulfill customer orders



b. Administer and enhance the site and service



c. Only disclose information to third-parties for goods delivery purposes


====

Returns Policy



If you are unhappy with a product, for a reason other than damage, please inform us within 7 days and arrange for the product to be returned to us in good condition in its original packaging. We will then reimburse you for the cost of the product (excluding delivery cost.) If the product is returned damaged no refund will be given.



Insurance



Optional insurance is available at a cost of £5 per consignment, note that the insurance covers goods lost in transit only.


Definition of damaged goods as follows



If the goods are delivered damaged do not accept them and return immediately with the shipper or delivery company. The goods must not be signed for and they must be clearly marked on the manifest as undeliverable due to damage. This will be clearly noticeable by damaged or wet packaging or packaging where sealing tape or coverings are cut or the contents exposed. If you have signed for those goods and they are damaged internally without breakage then we must be informed immediately and the goods returned to The Spirits Embassy. Any open bottles or CD’s / DVD’s where the sealing film is cut are non-returnable. No refund is given.


Registered Name: Single Malts Ltd, Company Reg No: sc281854, Place of Registration: Scotland
Registered Office Address: 34 Albyn Place, Aberdeen AB10 1FW