Frequently Asked Questions
A.Our shipping rates are calculated by the weight of the products and the pricing guide is an approximate value for a standard 70cl bottle without wooden boxes etc. Please note that if the product exceeds a non standard package and weight, additional costs will be added within the combined cost accordingly.
A.The postal prices are given in UK pounds sterling exclusive of VAT. VAT of 20.00% is charged on all orders shipped to European Union (EU) countries
A.If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Occasionally due to popularity of various items and new releases the goods sell out within a very short period and your order is out of stock, we will do everything in our power to ensure that your order is treated with highest priority and goods are dispatched when next available (usually within a few days)
A.If you are unhappy with a product, for a reason other than damage, please inform us within 7 days and arrange for the product to be returned to us in good condition in its original packaging. We will then reimburse you for the cost of the product (excluding delivery cost.) If the product is returned damaged no refund will be given.
A.Optional insurance is available at a cost of £5 per consignment, note that the insurance covers goods lost in transit only.
A.Optional insurance is available at a cost of £5 per consignment, note that the insurance covers goods lost in transit only. Insurance will be added automatically to all high value goods that exceed the value of £750.
Definition of damaged goods as follows:
If the goods are delivered damaged do not accept them and return immediately with the shipper or delivery company. The goods must not be signed for and they must be clearly marked on the manifest as undeliverable due to damage. This will be clearly noticeable by damaged or wet packaging or packaging where sealing tape or coverings are cut or the contents exposed. If you have signed for those goods and they are damaged internally without breakage then we must be informed immediately and the goods returned to The Spirits Embassy. Any open bottles or CD’s / DVD’s where the sealing film is cut are non-returnable. No refund is given.
A.Our shipping rates are calculated by the weight of the products and the pricing guide is an approximate value for a standard 70cl bottle without wooden boxes etc. When non standard packaging is applicable, additional charges will be applied accordingly measured by volumetric weight.